Remote Assistance

Please call 712-256-7889 or 402-991-4911 to initiate remote assistance.

Primary Remote Support

  • Click Here to download our helpdesk software

  • For most Internet Explorer users, choose "Open" or "Run" Firefox users, when prompted, save the file to your computer, then go to where you saved the file and double click on it

  • Provide the Tech the ID and Password

Alternate Remote Option

  • download alternate helpdesk software

  • For most Internet Explorer users, choose "Open" or "Run" Firefox users, when prompted, save the file to your computer, then go to where you saved the file "americanpcsSupport.exe" and double click on it

  • Click the "Show my PC Now" button.

  • Provide the technician with the 4 digit password.

  • Wait for us to complete the connection to your computer.

Alternate Remote Software 2

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